This Privacy Policy describes that operator of the Platform will function as the owner of the Platform (hereinafter referred as “We”/ “Us”/”Our”)and may collect from a user (hereinafter referred as “You”, “Your” or “User”), on or through this website, directly or in relation to services rendered by us, including but not limited to the facilitation of Platform, marking the availability of pharmaceutical drugs from Retail Pharmacies, or facilitation of consultation with registered medical practitioners, healers, or other qualified experts by third-parties (““Practitioners”) (hereinafter each is reoffered as “Service”, and collectively referred as “Services”) and how we use, process, disclose and try to protect such information.

You agree and understand that We are responsible for operation and maintenance of the said Platform and the information collected and processed on this Platform is collected and processed by Us strictly in relation to Our business.

By using Our Website, or the Services, You confirm that You have read, understood, and agree with the privacy practices described in this Privacy Policy, and the Terms of Use (hereinafter referred as “Terms”) and the collection, storage and processing of Your information is in accordance with them.

This Privacy Policy is published in compliance with Section 43A of the Information Technology Act, 2000 (“IT Act”); Rule 4 of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011 (“SPDI Rules”); and Regulation 3(1) of the Information Technology (Intermediaries Guidelines) Rules, 2011 (“Intermediaries Guidelines”).

General Terms:

By accessing or using the Platform or the Service, or by otherwise giving Us Your information, You confirm that You have the capacity to enter into a legally binding contract under Indian law, in particular, the Indian Contract Act, 1872, and have read, understood and agreed to the practices and policies outlined in this Privacy Policy and agree to be bound by the Privacy Policy.

You hereby consent to Our collection, use, sharing, and disclosure of Your information as described in this Privacy Policy. We reserve the right to change, modify, add or delete portions of the terms of this Privacy Policy, at our sole discretion, at any time, and any continued use of the Website/ the Services or the Platform, following any such amendments to the Privacy Policy, will be deemed as an implicit acceptance of the Privacy Policy in its amended form. You are requested to review the Privacy Policy from time to time to keep yourself updated with any changes, modifications made to the terms hereof.

If You do not agree with any of the terms and conditions of this Privacy Policy, please do not proceed further to use this Site or any Services. This Privacy Policy is subject to change at any time without notice. To make sure You are aware of any changes, please review this policy on this Site periodically.

Information collected on this Platform:

When You access the Site or use the Service(s), You may provide, or We may collect information that may specifically identify You or any other individual. Given below are the types of information that We may collect:

Information You Give Us: We receive and store any information You enter on Our Platform/ Website or provide us during the course of business. When You register on the Site or the We collect registration details such as phone number, name, gender, date of birth, geographical address and email address which comes under sensitive personal data or information (hereinafter referred as “SPDI”). You can choose not to provide certain information, but then You may consequently not be able to take advantage of many of Our features.

Information from Other Sources: We might receive information about You from other sources as well such as order details, Your details shared with Our partners, advertisers or third parties registered on the Platform or Social media.

Cookies and Other Tracking Technologies:

We utilize “cookies” and other tracking technologies. A “cookie” is a small text file that may be used, for example, to collect information about activity on the Site. Some cookies and other technologies may serve to recall information previously indicated or submitted by a user. Most browsers/mobile settings allow You to control cookies, including whether or not to accept them and how to remove them. You may set most browsers to notify You if You receive a cookie, or You may choose to block cookies with your browser.

Tracking technologies may record information such as internet domain, host’s names, internet protocol (IP) addresses, browser software and operating system types, stream patterns, and date and time from which Our Site is accessed. Our use of cookies and other tracking technologies allows Us to improve our Site and Your experience.

At all times, You may refuse all cookies on Your browser by changing Your settings to the extent permissible on Your device. However, by doing so, You may not be able to use certain features of Our Platform or take full advantage of all the offerings and interest-based advertising. You can remove cookies by following directions provided in Your mobile’s “help” file or the browser.

Automatic Information:

We receive and store certain types of information whenever You interact with Us. For example, We obtain certain types of information when Your web browser accesses the Site or advertisements and other content served by or on behalf of Us on other web sites. (OS type and version, Device brand, browser and its version details, User agent) to see examples of the information We receive. We may also receive/store information about Your location and Your mobile device, including a unique identifier for your device. We may use this information for internal analysis and to provide You with location-based services, such as advertising, search results, and other personalized content.

The IT Act and the SPDI Rules regulate the collection, usage, retention and disclosure of personal information, which is defined under the SPDI Rules as any information that relates to a natural person, which, either directly or indirectly, in combination with other information available or likely to be available to a body corporate, is capable of identifying such person.

You agree that You are providing all information, including SPDI to us voluntarily, because collection, use and disclosure of personal information and SPDI requires Your express consent.

You are providing us with your consent to use, collect and disclose the personal information and SPDI. You may choose to not provide Us with personal information and SPDI, but in that event that we will not be able to provide you access to Our Site or provide Services through Our Platform.

How do we use the information we collect:

We use information We collect, in a variety of ways in order to provide the Services on the Site and to operate Our business, including the following:

• To build the platform based on user needs and preferences
• Analyzing data, tracking trends, building algorithms, creating databases for rating systems, recommendations engines and etc.
• For the purpose of research, to improve Our business as a whole
• Contacting users for research and surveys to build an effective solution
• Contacting users for providing complimentary offers
• Contacting users for advertising including but not limited to email , SMS, Phone calls or social media
• To respond to any queries that You may have, and to communicate information to You, including notifications of any promotions or alerts, any changes/updates to the Site, or the introduction of any future fees or charges that we may collect at the time for purchasing products or provision of our Services to You

• To carry out Our obligations arising from Your requests for providing the top class Service on the Platform;
• To operate and improve the Platform in order to foster a positive user friendly experience;
• Analyzing data, tracking trends, building algorithms, creating databases for rating systems, recommendations engines and etc.;
• For the purpose of research, to improve Our business as a whole;
• For non-targeting reasons such as frequency capping, compliance, billing, ad reporting or delivery, market research or product development purposes;
• To comply with applicable law;
• To conduct audits and quality assessment procedures;
• To analyze the use of Our resources, troubleshooting problems and improving Our Products and Services, by using the information regarding Your mobile devices and softwares.
• Contacting users, both during and after an order, for updates, resolution of queries, order details or services;
• To investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the safety of any person, violations of Our Terms, or as otherwise required by law;
• To respond to any queries that You may have, and to communicate information to You, including notifications of any promotions or alerts, any changes/updates to the Site, or the introduction of any future fees or charges that we may collect at the time for purchasing products or provision of our Services to You; or
• To contact You, by way of SMS, email and phone calls, from time to time to record Your valuable feedback on Our services, as they currently stand, and/or any potential services that may be offered in the future.

We may use “cookies” information and “automatically collected” information we collect on the Service to (i) personalize Our services, such as remembering Your information so that You will not have to re-enter it during your visit or the next time you visit the Service; (ii) provide customized advertisements, content, and information; (iii) monitor and analyze the effectiveness of the Service and third-party marketing activities; (iv) monitor aggregate site usage metrics such as total number of visitors and pages viewed; and (v) track Your entries, submissions, and status in any promotions or other activities on the Service.

We may use information regarding Your location or the location of Your device through which You access the Service for a number of purposes, including without limitation to confirm You are located in a jurisdiction in which the Service is offered.

Do we share the Information we receive:

Information about You and the other users of the Platform forms an integral part of Our business. We only share the personal information as described below after ensuring that such third party has implemented measures to assure data protection measures and that are either subject to this Privacy Policy or follow practices at least as protective as those described in this Privacy Policy. By using the Site or the You accept the terms hereof and hereby consent to the storage and processing of the personal information and SPDI by third parties. We, have arrangements with third parties (including, but not limited to as mentioned below) such as affiliates or group companies, service providers, retailers, Retail Pharmacies, logistics partners who are the intended recipients and may have access to the personal information and SPDI but shall not disclose such information including SPDI further to any other individual / entity.

Improving our business:

You acknowledge that We have a right to use a recorded copy of Your telephonic conversation and your prescription/e-prescription for improving Our Services. We may transfer such personal Information and SPDI to a third party to improve product and Service offerings while taking commercially reasonable steps to try and ensure, that the recipient adheres to the applicable laws for ensuring data protection as is adhered by Us.

Subject to applicable law, We may at Our sole discretion, transfer personal information and SPDI to any other body corporate (as defined under the Information Technology Act, 2000) that ensures at least the same level of data protection as is provided by Us under the terms hereof, located in India.

Third-party links:

The Site may include hyperlinks to various external websites, and may also include advertisements, and hyperlinks to applications, content or resources (“Third Party Links”). We have no control over such Third Party Links present on the Site or the which are provided by persons or companies other than us. You acknowledge and agree that We are not responsible for any collection or disclosure of your information by any external sites, applications, companies or persons thereof. The presence of any Third Party Links on our Site or cannot be construed as a recommendation, endorsement or solicitation for the same, or any other material on or available via such Third Party Links.

You further acknowledge and agree that We are not liable for any loss or damage which may be incurred by You as a result of the collection and/or disclosure of your information via Third Party Links, as a result of any reliance placed by You on the completeness, accuracy or existence of any advertising, products services, or other materials on, or available via such Third Party Links. We shall not be liable for any disputes arising from or in connection with transactions between You and the aforementioned third parties.

Such third party websites, and external applications or resources, accessible via the Third Party Links may have their own privacy policies governing the collection, storage, retention and disclosure of Your information that You may be subject to. We recommend that You exercise reasonable diligence, as you would in traditional offline channels and practice judgment and common sense before committing to any transaction or exchange of information, including but not limited to reviewing the third party website or application’s privacy policy.

Retention of Information:

We also have measures in place such that your SPDI which is in our possession or under Our control, is destroyed or anonymized as soon as it is reasonable to assume that: (i) the purposes for which your SPDI has been collected have been fulfilled; and (iii) retention is no longer necessary for any other reason, or under applicable law.

We may, however, reserve the right to retain and store your personal information for our business purposes, whether such personal information has been deleted or not. After a period of time, your data may be anonymized and aggregated and then may be held by us as long as necessary, to enable purchases of products and provision of services or for analytics purposes.

If You wish to withdraw Your consent for processing Your personal information and SPDI, cancel Your account, or request that We no longer use Your personal information and SPDI to deliver Our products or provide You services, please contact Us at details indicated in the contact section. Please note, however, that Your withdrawal of consent or cancellation of account may result in Us not being able to provide You with Our services, or terminate any existing relationship that We may have with You.

You may review, correct, update, change the information that you have provided by logging into your account. However, You are not permitted to delete any part of the personal information or any other information generated on the Platform or request Us to delete the same. You may update Your information at any point by writing to Us at the details indicated below in the contact section.

Should You choose to update Your personal information or SPDI or modify it in a way that is not verifiable by Us, or leads to such information being incorrect, we will be unable to provide You with access to our Site, or the Services, as described under the Terms, and such modification may be regarded as the User seeking to discontinue his or her access to our Site, or the Services.

We reserve the right to verify and authenticate Your identity and Your personal information in order to ensure accurate delivery of products and services. Access to or correction, updating or deletion of your personal information or SPDI may be denied or limited by Us if it would violate another person’s rights and/or is not otherwise permitted by applicable law.

If You have any concern about privacy or grievances on the Site, please contact us with a thorough description and We will try to resolve the issue for You.

If you have any concerns or questions in relation to this Privacy Policy, You may address them to the Grievance Officer as below

Name: Shamik Baranwal; Email address: sb@aurastrength.com ; Phone no.: +919819726402 Postal Address: 1502/T-4, Sushant Estate, Sector 52, Gurgaon-122002

We shall endeavour to resolve Your grievances within one month from the date of receipt of such grievance.

We cannot ensure that all of Your personal information and SPDI will never be disclosed in ways not otherwise described in this Privacy Policy. Therefore, although We are committed to protecting your privacy, We do not promise, and You should not expect, that your information or private communications will always remain private. As a User of the Site or the You understand and agree that You assume all responsibility and risk for Your use of the Site or the internet generally, and the information You post or access and for Your conduct on and off the Site.

You agree and undertake to indemnify Us in any suit or dispute by any third party arising out of disclosure of information by you to third parties either through our Site or otherwise and Your use and access of websites, applications and resources of third parties. We assume no liability for any actions of third parties with regard to Your personal information or SPDI which you may have disclosed to such third parties.

Each clause of this Privacy Policy shall be and remain separate from and independent of and severable from all and any other clauses herein except where otherwise expressly indicated or indicated by the context of the Privacy Policy. The decision or declaration that one or more clauses are null and void shall have no effect on remaining clauses of this Privacy Policy.

ABOUT US

The Website is owned and operated by [Aura Strength Solutions ] (hereinafter referred to as “Aura Strength” / “Firm ”), a proprietorship firm , having its offices at 1502/T-4, Sushant Estate, Sector-52, Gurgaon- 122002.

These terms of usage (“Terms”) govern your use of the Website and Services provided therein (“Services”). By using or visiting the Website, or by using or providing any content or information as part of the Website/ Services, you shall be deemed to have read, understood, and accepted to be bound by these Terms. These Terms are a legal contract between you and Aura Strength), it is important that you review the Terms carefully before accessing or using the Website. These Terms are not intended to alter in any way or limit the terms or conditions of any other agreement that you may have with Aura Strength, including without limitation the privacy policy ("Privacy Policy").

For the purposes of these Terms, wherever the context so requires "You", “Your” or “User” shall mean any natural person who uses the Website for availing the Services. The term “We”, “Us”, “Our”, “Aura Strength ” shall mean the firm (Aura Strength Solutions) , its employees, and authorised agents that perform any services on the firms ’s behalf.

If you are not an individual and are an incorporated/registered entity/institute/organization seeking to avail the services of Aura Strength for your members/employees/students or any individuals registered with you for any services, you shall enter into an agreement/memorandum of understanding with Aura Strength for this purpose. Each individual availing the services of Aura Strength under such agreement/memorandum of understanding shall be bound by these Terms and Privacy Policy available here.

These terms of service together with privacy policy, disclaimer and any other policy mentioned anywhere on the website together constitute your agreement with the website.

Aura Strength’s role is that of an “intermediary” as defined under the Information Technology Act of 2000 and the rules thereunder. As an intermediary, Aura Strength has no responsibility and/or liability in respect of the user content, counselor/ doctor/healer’s content, counselor/ doctor/ healer’s advice, interaction between any of the parties on the platform.

We reserve the right to make changes to these Terms at any time. Any such modifications will become effective immediately upon posting to the Website and your continued use of the Website, and/or the Services constitutes your agreement to such modifications. You agree to periodically review the current version of these Terms of Use as posted on the Website.

• The website is in a pre-launch phase at present and is designed and developed to understand the need of the users and map it to the closest relevant solution;
• The users can enter their information related to their mood, preferred solution and contact details for Aura Strength to be able to contact them;
• Aura Strength does not share any contact details of one party with the other;.
• Users can read and share information from the Aura Strength website by crediting Aura Strength for the same;
• Aura Strength is giving a pre-launch offer to both users and experts/ counselors/doctors/healers as a part of the pre-launch campaign and reserves the right to modify or revoke these at any time, without any notification;
• This is not an emergency response platform. Users should not use this website if they are in a crisis / danger / critical health condition.

Use of the Website is available only to persons over the age of eighteen (18). If you are a minor i.e. under the age of eighteen (18) years, you shall not register as a member of the Website and shall not sell or purchase any services on the Website, unless you are accessing this Website with parental guidance or guidance of a legal guardian. We reserve the right to terminate your membership and refuse to provide you with access to the Website if it is brought to our notice or if it is discovered that you are under the age of eighteen (18) years and are accessing this Website without parental consent and guidance or consent and guidance of a legal guardian. We will not be liable for any harm caused to you on account of any use of the Website without appropriate parental consent.

• In order to use the Website, you may be required to provide information about yourself including your name, email address and other personal information ("Personal Information"). You agree that any information you provide to Aura Strength on the Website will always be accurate, correct and up to date. You shall not impersonate someone else or provide account information, an email address or any other information that is not your own. The treatment of your Personal Information and other related information, shall be in accordance with the Aura Strength Privacy Policy.
• You may use the Website for lawful purposes only. You shall not transmit through the Website any material which violates or infringes the rights of others, or which is threatening, abusive, defamatory, libellous, invasive of privacy or publicity rights, vulgar, obscene, profane or otherwise objectionable, contains injurious formulas, recipes, or instructions, which encourages conduct that would constitute a criminal offense, give rise to civil liability or otherwise violate any law.
• You agree not to engage in any of the following prohibited activities:
  (i) copying, distributing, or disclosing any part of the Website in any medium;
  (ii) transmitting spam, chain letters, or other unsolicited email;
  (iii) attempting to interfere with, compromise the system integrity or security or decipher any transmissions to or from the servers running the Website;
  (iv) taking any action that imposes, or may impose at our sole discretion an unreasonable or disproportionately large load on our infrastructure;
  (v) uploading invalid data, viruses, worms, or other software agents through the Website;
  (vi) collecting or harvesting any personally identifiable information, including account names, from the Website;
  (vii) using the Website for any commercial purposes without having all necessary rights and licenses to the User Content;
  (viii) impersonating another person or otherwise misrepresenting your affiliation with a person or entity, conducting fraud, hiding or attempting to hide your identity;
  (ix) interfering with the proper working of the Website;
  (x) accessing any content on the Website through any technology or means other than those capabilities provided by the Website; or
  (xi) bypassing the measures we may use to prevent or restrict access to the Website, including without limitation features that prevent or restrict use or copying of any content or enforce limitations on use of the Website or the content therein.
• You are solely responsible for your conduct and any data that you submit, post or display on or via the Website. Aura Strength shall have no liability for conduct in relation to your use of our Website. You are solely responsible for any legal consequences arising out of your inappropriate use of the website.
• You authorize Aura Strength to contact you via email , whatsapp/ similar, sms or mobile (information provided by you in your interaction with the website) to share with you promotional, informational or any other content that it deems fit.

• The Website does not provide Users the facility to create, share and post content (together, "User Content") in the pre-launch phase. Aura Strength has the right (but not the obligation) in its sole discretion to remove any User Content/ personal information that is stored via the Website.
• Aura Strength takes no responsibility and assumes no liability for any User Content/ Details/ Personal information that you or any other User or third party creates, stores, shares, posts or sends through the Website. You shall be solely responsible for your User Content / Details/ Personal information and the consequences of posting, publishing it, or sharing it and you agree that we are only acting as a passive conduit for your online distribution and publication of your User Content. If your Content violates these Terms, you may bear legal responsibility for that content.
• You agree not to post, store, transmit, create or share any User Content that:
  (i) may create a risk of harm, loss, physical or mental injury, emotional distress, death, disability, disfigurement, or physical or mental illness to you, to any other person, or to any animal;
  (ii) may create a risk of any other loss or damage to any person or property;
  (iii) seeks to harm or exploit children by exposing them to inappropriate content, asking for personally identifiable details or otherwise;
  (iv) may constitute or contribute to a crime or tort;
  (v) contains any information or content that we deem to be unlawful,
  harmful, abusive, racially or ethnically offensive, defamatory, infringing, invasive of personal privacy or publicity rights, harassing, humiliating to other people (publicly or otherwise), libellous, threatening, profane, or otherwise objectionable;
  (vi) contains any information or content that is illegal (including, without limitation, the disclosure of insider information under securities law or of another party’s trade secrets); or
  (vii) contains any information or content that you do not have a right to make available under any law or under contractual or fiduciary relationships. You agree that any User Content that you create, store, or share does not and will not violate third-party rights of any kind, including without limitation any Intellectual Property Rights (as defined below) or rights of privacy. Aura Strength reserves the right, but is not obligated, to reject and/or remove any User Content that Aura Strength believes, in its sole discretion, violates these provisions. For the purposes of these Terms, “Intellectual Property Rights” means all patent rights, copyright rights, mask work rights, moral rights, rights of publicity, trademark, trade dress and service mark rights, goodwill, trade secret rights and other intellectual property rights as may now exist or hereafter come into existence, and all Website therefore and registrations, renewals and extensions thereof, under the laws of any state, country, territory or other jurisdiction.

In connection with your User Content/ Details, you affirm, represent, and warrant the following:

• a. Your User Content and your use thereof as contemplated by these Terms and the Website will not violate any law or infringe any rights of any third party, including but not limited to any Intellectual Property Rights or privacy rights.
• b. To the extent that you use the Website for any commercial purpose and your User Content contains any copyrighted material that is not your original work or in which you do not otherwise own the copyright, you have obtained all rights, licenses, consents, and permissions necessary in order to use that copyrighted material in connection with the creation and/or dissemination of that User Content using the Website.
• c. Aura Strength may exercise the rights to your User Content granted under these Terms without liability for payment of any guild fees, residuals, payments, fees, or royalties payable under any collective bargaining agreement or otherwise.
• d. Aura Strength takes no responsibility and assumes no liability for any User Content that you or any other User or third party creates, stores, shares, posts, sends or otherwise makes available through the Website, whether directly or indirectly. You shall be solely responsible for your User Content and the consequences of posting, publishing it, or sharing it and you agree that Aura Strength is only acting a passive conduit for the distribution and publication of your User Content. If your Content violates these Terms, you may bear legal responsibility for that content.

If you share your User Content with Aura Strength and/or link your User Content to Aura Strength on a third party service and/or post content on any social media page owned and operated by Aura Strength, you expressly grant, and you represent and warrant that you have all rights necessary to grant, to Aura Strength a royalty-free, sublicensable, transferable, perpetual, irrevocable, non-exclusive, worldwide license to use, reproduce, modify, publish, list information regarding, edit, translate, distribute, syndicate, publicly perform, publicly display, and make derivative works of all such User Content and your name, voice, and/or likeness as contained in your User Content, in whole or in part, and in any form, media or technology, whether now known or hereafter developed, for use in connection with the Website and Aura Strength’s (and its successors’ and affiliates’) business, including without limitation for promoting and redistributing part or all of our Website (and derivative works thereof) in any media formats and through any media channels.

The Website contains content owned or licensed by Aura Strength. Aura Strength owns and retains all rights in the Aura Strength Content. You will not remove, alter or conceal any copyright, trademark, service mark or other proprietary rights notices incorporated in or accompanying the Aura Strength’s Content and you will not reproduce, modify, adapt, prepare derivative works based on, perform, display, publish, distribute, transmit, broadcast, sell, license or otherwise exploit the Aura Strength Content.

The Aura Strength name and logo are proposed trademarks of Aura Strength, and may not be copied, imitated, or used, in whole or in part, without the prior written permission of Aura Strength , except with prior consent. In addition, all custom graphics, button icons and scripts are service marks, trademarks and/or trade dress of Aura Strength, and may not be copied, imitated, or used, in whole or in part, without prior written permission from Aura Strength.

Final solution & launch of Aura Strength’s services is subject to results of market assessment & resultant solution design. The approach, solutions and goals are subject to change post assessment.

Aura Strength does not guarantee launch of its services at this stage

Aura Strength can decide not to proceed with the launch of the formal website / application, at any time and will assume no liability with respect to the information presented.

Aura Strength announces Complementary services and offers from time to time at its discretion and reserves the right to revoke the same at any time without any prior notification

Aura Strength’s role is that of an “intermediary” as defined under the Information Technology Act of 2000 and the rules thereunder. As an intermediary, Aura Strength has no responsibility and/or liability in respect of the user content, counselor/ doctor/healer’s content, counselor/ doctor/ healer’s advice, interaction between any of the parties on the platform.

Aura Strength assumes no responsibility and / or liability in respect of counselor/ doctor/ healer/ other expert’s’s advice and interaction between any of the parties during complementary service sessions.

Counsellor/ Doctor/ Healer/ other expert and NOT Aura Strength , is liable to maintain the confidentiality of any personal information shared by the user with the counselor/ doctor/ healer/ other expert in video sessions. In case a counselor/ doctor/ healer/ other expert breach the confidentiality agreement, counselor/ doctor/ healer/ other expert alone and NOT Aura Strength will bear the legal or any other consequences

Aura Strength is not in the business of providing psychiatric care or treatment for severe mental illnesses including but not limited suicidal thoughts.

The advice or information provided by counselors/ doctor/ healer/ other expert via the website is provided for informational purposes only and cannot be considered a substitute for examination by a doctor or other mental health professional. You are advised strongly against relying solely on, or make decisions based solely on advice provided by any counselor doctor/ healer/ other expert.

You understand and agree that although a Counselor/ doctor/ healer/ other expert may be a qualified clinical or counselling psychologist or other mental health professional, Aura Strength disclaims any and all liability for any consultation and therapy services rendered by a any expert to you through the Website. You further acknowledge and agree that you take full responsibility for the decision to access a Expert through the Website and to continue to interact with such individual(s), and that the role of Aura Strength is strictly limited to providing access to such professionals to you.

The website is not a suicide helpline platform. If you are considering or contemplating suicide or feel that you are a danger to yourself or to others, you may discontinue use of the services immediately at your discretion and please notify appropriate police or emergency medical personnel.

You understand that by using the Website you consent to the collection, use and disclosure of your personally identifiable information and aggregate data as set forth in our Privacy Policy.

You understand that Aura Strength cannot guarantee that unauthorized third parties will never be able to defeat our security measures or use your personal information for improper purposes. You acknowledge that you provide your personal information at your own risk.

The website is provided on an “as is” basis and use of the website is at the user’s risk. To the maximum extent permitted by applicable law, the website is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, or non-infringement. No advice or information, whether oral or written, obtained by you from Aura Strength or through the website will not create any warranty not expressly stated herein. Without limiting the foregoing, Aura Strength, its subsidiaries, its affiliates, and its licensors do not warrant that the content found on the website is accurate, reliable or correct; that the website will meet your requirements; that the website will be available at any particular time or location, uninterrupted or secure; that any defects or errors will be corrected; or that the website is free of viruses or other harmful components. Any content downloaded or otherwise obtained through the use of the website is downloaded at your own risk and you will be solely responsible for any damage to your computer system or mobile device or loss of data that results from such download or your use of the website.

Aura Strength does not warrant, endorse, guarantee, or assume responsibility for any product or service advertised or offered by a third party through the website or any hyperlinked website or service, and Aura Strength will not be a party to or in any way monitor any transaction between you and third-party providers of products or services.

Aura Strength does not make any representation or warranty as to the quality or value of the services offered on the Website, or availability of Counsellor(s) /doctor/ healer/ other expert. Aura Strength does not implicitly or explicitly support or endorse any services on the Website. Aura Strength shall not be liable for any errors or omissions, whether on behalf of itself or third parties.

While Aura Strength carries out background checks and verifications on all Counsellors/ doctor/ healer/ other expert, you understand and acknowledge that Aura Strength does not endorse, recommend, warrant or guarantee to qualifications, expertise, claims or background of any Counsellor, or any service, advice, opinion, recommendation provided by a Counsellor. Nothing contained in these Terms, the Website or on any third party site shall be considered as an endorsement, recommendation, referral, verification, warranty or guarantee with respect to (a) any Counsellor /doctor/ healer/ other expert; (b) the Website or (c) any service, advice, opinion, recommendation made available via the Website or (d) the validity, accuracy, availability, completeness, safety, legality, quality or applicability of any information made available via the Website.

You acknowledge that there will be occasions when the Website may be interrupted, including, without limitation, for scheduled maintenance or upgrades, for emergency repairs, or due to failure of telecommunications links and/or equipment.

You agree that Aura Strength is not responsible for, and does not endorse, User Content posted within the Website. Aura Strength does not have any obligation to pre-screen, monitor, edit, or remove any User Content. If your User Content violates these Terms, you shall be solely responsible for any legal consequences with respect to such User Content.

While Aura Strength is under no obligation to pre-screen any user or counselor/ doctor/ healer/ other expert’s content, it reserves the right to remove any User/ doctor/ healer/ other expert Content from the Website for any reason, without prior notice. User Content removed from the Website may continue to be stored by Aura Strength, including, without limitation, in order to comply with certain legal obligations, but may not be retrievable without a valid court order. Aura Strength will not be liable to you for any modification, suspension, or discontinuation of the Website, or the loss of any User Content.

We may, without prior notice, change the Website, stop providing the Website or features of the Website, to you or to Users generally, or create usage limits for the Website.

While the website does not create user / doctor/ healer/ other expert accounts in the pre-launch phase, we reserve the right to automatically create user / doctor/ healer/ other expert ‘s account on the website based on the information provided, You consent for the automatic creation of your account on the website in due course without prior notification.

We may permanently or temporarily terminate or suspend your access to the Website, or delete any User Content without notice and liability for any reason, including if in our sole determination you violate any provision of these Terms, or for no reason. Upon termination for any reason or no reason, you continue to be bound by these Terms.

Aura Strength may terminate these Terms for any reason at any time. Aura Strength reserves the right, in its sole discretion, to restrict, suspend, or terminate your access to and use of the Website, with or without prior notice. Otherwise applicable sections of the Terms shall survive termination. In addition to any termination rights, we reserve the right to enforce and prosecute any violations of these Terms.

The Website may contain links to other Websites ("Linked Sites"). The Linked Sites are not under the control of the firm. We are not responsible for the content of any Linked Site, including, without limitation to, any link contained in a Linked Site, or any changes or updates to a Linked Site.

We are not responsible for any form of transmission, whatsoever, received by the User from any Linked Site. We are providing these links only for convenience, and the inclusion of any such link does not imply endorsement by the Website, of the Linked Sites or any association with its operators or owners including the legal heirs or assigns thereof.

On accessing the Linked Sites, you shall be governed by the terms of use, privacy policy and such other additional policies of the Linked Sites. You further acknowledge and agree that we shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, advertising, products, services or other materials available on or through any Linked Sites or for any errors, defamatory content, libel, slander, omissions, falsehoods, obscene content, pornographic material, or any profanity contained therein.

You shall indemnify and hold us harmless from and against any and all losses, damages, settlements, liabilities, costs, charges, assessments and expenses, as well as third party claims and causes of action, including, without limitation, attorneys’ fees, arising out of any breach by you of any of these Terms, or any use by you of the Website. You shall provide us with such assistance, without charge, as we may request in connection with any such defence, including, without limitation, providing us with such information, documents, records and reasonable access to you, as we deem necessary. You shall not settle any third-party claim or waive any defence without our prior written consent.

In the event of a dispute regarding any transaction conducted via the website, you hereby relieve Aura Strength, its affiliates, their respective promoters, owners, officers, directors, shareholders, employees, sub-contractors and agents from all manner of actions, claims or demands and from any and all losses (direct, indirect, incidental or consequential), damages, costs or expenses, including, without limitation, court costs and attorneys’ fees, which member may have against one or more of the above.

In no event will Aura Strength or its affiliates or any party involved in creating, producing, or delivering the website be liable for any direct, incidental, consequential, indirect, special, or punitive damages arising out of your access, use, misuse, or inability to use the website or any linked sites, or in connection with any failure of performance. These limitations apply whether the alleged liability is based on contract, tort, negligence, strict liability, or any other basis, even if Aura Strength has been advised of the possibility of such damage.

By use of the website and the services, the user acknowledges that he/she is solely responsible for any and all actions, liabilities, consequences, decisions, behaviours (“conduct”) arising out of or in connection with the use of the website and/or services, and shall in no way hold Aura Strength and/or its affiliates responsible for such conduct.

This Agreement shall be governed by the laws of India, and the courts of Gurgaon, Haryana shall have exclusive jurisdiction with respect to any dispute arising hereunder.

In case of any dispute, claim or controversy arising out of or relating to these User Terms or the breach, termination, enforcement, interpretation or validity thereof or the use of the Site, the Service or the Application (collectively, “Disputes”) the parties shall attempt to settle the same amicably, through negotiation and consultation at such office of Aura Strength as Aura Strength may designate. In the event the dispute is not resolved internally between after at least 30 (thirty) days of negotiation, in good faith, the same shall be subject to binding and final arbitration in accordance with the Arbitration and Conciliation Act, 1996 as amended from time to time or in case the Arbitration and Conciliation Act, 1996 is no longer in force, as per any law relating to arbitration in force at the time of such reference. The reference shall be made to a sole arbitrator appointed by Aura Strength. The place of the arbitration shall be Gurgaon, Haryana. The proceedings shall be undertaken in English. The arbitration award shall be final and binding on the parties.

In accordance with Information Technology Act, 2000 and rules made there under, the name and contact details of the ‘Grievance Officer’ are provided below:

Name: Mr. Shamik Baranwal; Phone no.: +919819726402;
Email address: sb@aurastrength.com
Postal Address: 1502/T-4, Sushant Estate, Sector 52, Gurgaon-122002

Survival: In the event of termination or expiration of these Terms for any reason, any provisions of these Terms that by their nature should survive termination of these Terms will survive termination of these Terms, unless contrary to the pertinent provisions herein stated.

Severability: If any term or provision in these Terms is held to be either illegal or unenforceable, in whole or in part, under any enactment or rule of law, such term or provision or part shall to that extent be deemed not to form part of these Terms, but the validity and enforceability of the remainder of these Terms shall not be affected.

Unenforceability: If any provision of these Terms or any word, phrase, clause, sentence, or other portion thereof should be held to be unenforceable or invalid for any reason, then provided that the essential consideration for entering into these Terms on the part of any Party is not unreasonably impaired, such provision or portion thereof shall be modified or deleted in such manner as to render these Terms as modified legal and enforceable to the maximum extent permitted under applicable laws.

No Waiver: No delay or omission by either Party hereto to exercise any right or power occurring upon any noncompliance or default by the other party with respect to any of the terms of these Terms shall impair any such right or power or be construed to be a waiver thereof. The terms and conditions of these Terms may be waived or amended only in writing or mutual agreement of the Parties. A waiver by either of the Parties hereto of any of the covenants, conditions, or agreements to be performed by the other shall not be construed to be a waiver of any succeeding breach thereof or of any covenant, condition, or agreement herein contained (whether or not the provision is similar).

Force Majeure: We shall not be liable for any failure to perform any obligations under this User Terms, if the performance is prevented, hindered or delayed by a Force Majeure Event and in such case our obligations under this User Terms shall be suspended for so long as the Force Majeure Event continues.

Notices: Any notice required or permitted to be given to Aura Strength hereunder shall be in writing and sent or transmitted by (i) registered or certified mail; (ii) hand-delivery; (iii) email; or (iv) internationally recognized courier service, provided its receipt is acknowledged and, dispatched or sent or transmitted to the address specified by Aura Strength. All notice required to be given under these Terms shall be addressed to:

Name: Aura Strength (registered as: Aura Strength Solutions)
Postal Address: 1502/ T-4, Sushant Estate, Sector 52, Gurgaon-122002
E-mail Address: sb@aurastrength.com

Aura Strength may give notice by means of a general notice on the Application, or by electronic mail to Your email address or a message on Your registered mobile number.

Advertisement: Aura Strength has the right to place advertisements and publicity materials of its choice including those of parties other than itself on the website.

Assignment: You may not assign or sub license your duties, obligations and rights under this agreement to any other party with prior written consent of Aura Strength Telemedicine/ Tele-consultation By signing up, you consent to avail consultation via telemedicine. You agree that you know the potential risks, consequences and benefits of tele- consultation. You will ask doctor or pharmacist, if you do not understand any of the information provided in the prescription. You will stop prescribed medicines in case of any adverse reaction/side effects. You will contact the practitioner/ expert immediately or go to the nearest registered medical practitioner for in-person consultation.

• Accepting this will facilitate:
  a) To understand what information and history is required for effective consultation. Adequate and reliable information that is required for arriving at a provisional /definitive diagnosis.
  b) Arriving at diagnosis and planning treatment management and documentation.
  c) Facilitators including but not limited to councellors / doctor/ healer/ other expert, to effectively spend time with the patient during consultation.
  d) Please do remember that online consultation time is fixed per session..
  e) Accepting this consent is optional for patient/family members.
  f) This proforma will be retained in the patient's file along with a copy of all the investigations, copy of the prescription and other such documentation.
• Information to the patient and patient's family members:
  g) Presence of patient is advisable during the consultation. This is as per the Telemedicine Practice Guidelines 2020 and Mental Healthcare Act, 2017.
  i) The Telemedicine Practice Guidelines have stated (Code 4.1.1.2) that the patient / patient's family member will be responsible for the accuracy of the information shared with the doctor. Please read Telemedicine Practice Guidelines available online from MoHFW, New Delhi (Available online at https://www.mohfw.gov.in/pdf/Telemedicine.pdf)
  j) If symptoms are severe and/or severe side effects of medicines and/or emergency care is required, please do not wait for consultation appointment. Please do in-person consultation at the nearest consultant, psychiatrist or registered medical practitioner at the earliest.
  k) Neither of the party (patient/patient’s party or psychiatrist) will do audio or video recording, without prior explicit consent. Covert recordings (audio or video) are illegal since everyone being recorded must consent to be recorded. Explicit consent is must from all the parties.